Využití metody benchmarkingu při měření výkonu knihoven

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Title in English	Using benchmarking in library performance measuring
Authors	KRČÁL Martin
Year of publication	2016
Type	Article in Periodical
Magazine / Source	ProInflow
MU Faculty or unit	Faculty of Arts
Citation
Web	Digitální knihovna FF http://www.phil.muni.cz/journals/index.php/proinflow/article/view/1224
Field	Documentation, library studies, information management
Keywords	benchmarking; library performance measuring; benchmarking systems; statistics; library services
Description	The article presents the topic of library performance measurement. It describes a benchmarking method and how it can be used in the libraries. The author mentions some benefits and problems of benchmarking. He describes the process of benchmarking in all its phases and he also introduces the benchmarking tools suitable for this particular method. The article concludes with some examples of the application of benchmarking in the libraries in the Czech republic and also abroad.
Related projects:	Design Thinking Action Lab 2016: otevřenost, zodpovědnost, iniciativa