Vybrané nástroje řízení kvality veřejných služeb
| Title in English | Choice Instruments of Public Services’ Quality Management |
|---|---|
| Authors | |
| Year of publication | 2010 |
| Type | Article in Proceedings |
| Conference | XII. MEZINÁRODNÍ KOLOKVIUM O REGIONÁLNÍCH VĚDÁCH |
| MU Faculty or unit | |
| Citation | |
| Field | Management and administrative |
| Keywords | Public services; Quality instruments; Quality Management; Customers/Citizens Satisfaction; |
| Description | Article presents choice instruments quality management which is possible to use for providing public services. There is a short characteristic of these instruments. Affinity between instruments and customers/citizens satisfaction is discuss too. Possibility of using instruments in different level of public organizations is focused. |
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