Služby a jejich specifické charakteristiky
| Title in English | Services and their specific characteristics |
|---|---|
| Authors | |
| Year of publication | 2009 |
| Type | Chapter of a book |
| MU Faculty or unit | |
| Citation | |
| Description | The text is the introductory chapter of the book defining the current understanding of the terms service and service quality. |
| Related projects: |