Consumer perspectives on refurbished products: A systematic literature review
| Authors | |
|---|---|
| Year of publication | 2022 |
| Type | Article in Proceedings |
| Conference | Proceedings of the 7th International Conference on New Business Models: Sustainable Business Model Challenges: Economic Recovery and Digital Transformation |
| MU Faculty or unit | |
| Citation | |
| web | https://static1.squarespace.com/static/5e8f3c880e1d607ebd5469b6/t/62d96de907049668c80444c8/1658416668381/NBM2022_BOP_FINAL.pdf |
| Keywords | Consumer acceptance; refurbishment; circular economy; systematic literature review |
| Attached files | |
| Description | This paper focuses on consumer perspectives on refurbishment, which is one of the prominent strategies in the circular economy. Refurbishment prolongs products' lifetimes by bringing them to a good working condition, which helps to retain value in products for a longer time. In addition to selling refurbished products, the potential of refurbishment in the circular economy also seems to be in combination with access-based business models, within which products are refurbished between leasing cycles. The purpose of this paper is to bring together and analyze existing literature on consumer acceptance of refurbished products through a systematic literature review. The systematic literature review was guided by the following research question: What is known about consumer acceptance of refurbished products? Four databases were searched, and the final sample consists of 28 studies. The results are organized into five themes identified in the reviewed literature, namely drivers, barriers, other factors influencing consumer acceptance of refurbished products, differences between product categories, and comparison of refurbishment and other sustainable strategies. Finally, suggestions for future research are presented. |
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