Common Assessment Framework: potential and factual issues in the Czech administrative practice
| Authors | |
|---|---|
| Year of publication | 2007 |
| Type | Article in Periodical |
| Magazine / Source | Organizaciju vadyba: sisteminiai tyrimai |
| MU Faculty or unit | |
| Citation | |
| Field | Management and administrative |
| Keywords | public management; public administration reform; quality excellence models; Common Assessment Framework |
| Description | The paper introduces the importance of quality and basic ideas of the Common Assesment Framework (CAF), gives a background on the methodology of the research. The first part focuses on the quality management support of the Czech central institutions. The second part discusses the selected self-evaluation practice in relation to the claimed benefits and discussed issues of the instrument within the territorial public administration. The article is a part of the preparatory work on the grant of the Czech Science Foundation (Grant no. 402/07/1486 - Measurement of Citizens' Satisfaction with Public Sector Services as Integral Part of Quality Management in Public Sector Organizations). |
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